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1-6 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004
■ Sun StorEdge 5310 NAS messages, found in the syslog file, indicating a
problem. See Error Messages section for more information about array generated
messages.
■ Host-generated message, found in the /var/adm/messages file, CIFS clients
may have errors on their monitor or in the event log.
1.5 Troubleshooting Flow Charts
Use the flow charts below to diagnose problems.
- Sun StorEdge 1
- 5310 NAS 1
- Troubleshooting Guide 1
- Contents 3
- Contents v 5
- Contents vii 7
- Who Should Use This Book 16
- How This Manual is Organized 16
- Typographic Conventions 16
- Related Documentation 17
- Ordering Sun Documents 17
- Sun Welcomes Your Comments 18
- Troubleshooting Overview 19
- 1.3 Troubleshooting Tools 21
- 1.6.2.3 Collect general data 28
- 1.6.2.4 Collect specific data 28
- Software compatibility issues 29
- 1.6.2.7 Security Issues 30
- User access token 31
- Proc filesystem 32
- Network trace 32
- Client and Server data 33
- Duplication instructions 33
- List of Adapters 34
- Routing Table 34
- 1.6.2.10 Performance Issues 35
- 1.6.3 Log Error Messages 37
- 1.6.4 SYSLOG 37
- Time/date Severity 38
- LCD Display and syslog 38
- UPS Subsystem Errors 40
- UPS Error Messages 41
- File System Errors 42
- PEMS Events 42
- PEMS Error Messages 43
- 1.7 Maintenance Precautions 44
- 1.8.0.1 Grounding Procedure 45
- 1.8.0.2 Static Electricity 45
- NAS Head 47
- 2.2.1.1 Checklist 48
- 2.2.2 Resetting the Server 49
- Index to Problems 50
- Problems Starting Up 51
- Server Does Not Power On 51
- Bootup Beep Codes 52
- Power-On Self-Test (POST) 53
- Operating System not found 54
- 2.2.3.5 Problems with Network 55
- In Tools 56
- 2.4 Diagnosing System Errors 56
- 2.5 LEDs and Pushbuttons 57
- Server LEDs 58
- 2.5.1.1 Front Panel LEDs 59
- Front Panel LEDs 60
- Front Panel Pushbuttons 61
- 2.5.2 Rear Panel LEDs 62
- Rear Panel LEDs 63
- Critical Condition 64
- Non-Critical Condition 65
- Degraded Condition 65
- Power Supply Status LEDs 66
- (Redundant Power Supplies) 66
- Chapter 2 NAS Head 2-21 67
- 2.5.6 System ID LEDs 69
- 2.6 Power-On Self Test (POST) 70
- Chapter 2 NAS Head 2-25 71
- 2.6.2 POST Error Beep Codes 73
- BMC-Generated POST Beep Codes 74
- Chapter 2 NAS Head 2-29 75
- BIOS Recovery Beep Codes 76
- Examples of POST LED Coding 77
- Chapter 2 NAS Head 2-33 79
- Diagnostic LED Decoder 80
- Chapter 2 NAS Head 2-35 81
- 2.7 OS Operations 82
- Chapter 2 NAS Head 2-37 83
- 2.7.3 Upgrades 84
- 2.7.5 Proc filesystem 85
- 5310 NAS 86
- The Update Software Panel 87
- Sun StorEdge 5310 NAS 88
- 2.11 CIFS/SMB/Domain 89
- Cannot join Windows Domain 90
- Chapter 2 NAS Head 2-45 91
- Chapter 2 NAS Head 2-47 93
- Controller 95
- User maps are incorrect 97
- Chapter 2 NAS Head 2-53 99
- Chapter 2 NAS Head 2-55 101
- Chapter 2 NAS Head 2-57 103
- Chapter 2 NAS Head 2-59 105
- Can’t create new DTQ 106
- 2.12 NFS Issues 107
- Windows Domain mode) 109
- Workgroup mode) 110
- Windows. (Or vice versa.) 110
- Chapter 2 NAS Head 2-65 111
- 2.13 Network Issues 112
- Chapter 2 NAS Head 2-67 113
- Chapter 2 NAS Head 2-69 115
- 2.14 File System Issues 116
- Can’t write to file system 117
- Can’t delete checkpoints 119
- 2.15 Drive Failure Messages 120
- Log message: LUN critical 121
- Email alert: LUN critical 121
- Can’t delete a file 123
- Web GUI login failure 125
- Chapter 2 NAS Head 2-81 127
- Chapter 2 NAS Head 2-83 129
- Log message: Low Battery 131
- UPS Messages 131
- Status LED Indicators 133
- 2.20 Backup Issues 134
- Chapter 2 NAS Head 2-89 135
- Tape library not recognized 136
- Chapter 2 NAS Head 2-91 137
- 2.23 CIFS/SMB/Domain Issues 138
- Chapter 2 NAS Head 2-93 139
- How do I create SMB shares? 140
- Chapter 2 NAS Head 2-95 141
- Chapter 2 NAS Head 2-97 143
- ■ MAP_NONE—No Mapping 144
- Chapter 2 NAS Head 2-99 145
- Chapter 2 NAS Head 2-101 147
- Chapter 2 NAS Head 2-103 149
- 2.24 NIS/NIS+ Issues 150
- Chapter 2 NAS Head 2-105 151
- What is port aggregation? 152
- Chapter 2 NAS Head 2-107 153
- What is IP aliasing? 154
- How do I set up IP aliasing? 154
- 2.26 Quota Configuration 155
- Chapter 2 NAS Head 2-111 157
- Chapter 2 NAS Head 2-113 159
- How do I disable quotas? 160
- 2.27 Checkpoint Configuration 161
- How do I set up checkpoints? 162
- Chapter 2 NAS Head 2-117 163
- How do I disable checkpoints? 164
- Chapter 2 NAS Head 2-119 165
- How do I create a volume? 166
- Chapter 2 NAS Head 2-121 167
- Chapter 2 NAS Head 2-123 169
- 2.30 NFS Issues 170
- Chapter 2 NAS Head 2-125 171
- Chapter 2 NAS Head 2-127 173
- Chapter 2 NAS Head 2-129 175
- How do I set up SMTP (email)? 176
- Chapter 2 NAS Head 2-131 177
- How do I set up NTP or RDATE? 179
- Chapter 2 NAS Head 2-135 181
- Chapter 2 NAS Head 2-137 183
- Chapter 2 NAS Head 2-139 185
- Chapter 2 NAS Head 2-141 187
- Chapter 2 NAS Head 2-143 189
- StorEdge? 191
- 2.33 Macintosh Connectivity 192
- Chapter 2 NAS Head 2-147 193
- 2.35.1 SCSI ID Settings 194
- 2.36 StorEdge File Replicator 195
- Data Distribution 196
- Chapter 2 NAS Head 2-151 197
- Configuration 198
- Mirror Promoted on host 199
- Waiting on host, link is down 199
- Storage Arrays 201
- 3.1.1.2 Controllers 202
- 3.1.1.3 Controller Battery 202
- 3.1.1.4 Controller Memory 203
- 3.1.1.5 Drives 204
- 3.1.1.6 Fans 205
- 3.1.1.7 Power Supplies 206
- 3.1.1.9 Tray ID Switch 207
- 3.1.2 Using the Array 208
- 3.1.2.2 Turning On the Power 209
- Power Supply Switches 210
- Chapter 3 Storage Arrays 3-11 211
- ■ Yes - Go to step 6 212
- ■ No - Go to step 5 212
- Chapter 3 Storage Arrays 3-13 213
- Chapter 3 Storage Arrays 3-15 215
- Chapter 3 Storage Arrays 3-17 217
- Chapter 3 Storage Arrays 3-19 219
- Alarm Mute Button 220
- Chapter 3 Storage Arrays 3-21 221
- ■ Yes - Go to step 4 222
- ■ Yes - Go to step 7 222
- Chapter 3 Storage Arrays 3-23 223
- Chapter 3 Storage Arrays 3-25 225
- ■ A fan failures 226
- ■ A blocked air vent 226
- Chapter 3 Storage Arrays 3-27 227
- Chapter 3 Storage Arrays 3-29 229
- Setting the Tray ID Switch 230
- 3.3.1 Upgrade Requirements 231
- 3.3.1.1 Upgrade Methods 232
- Replace One Drive at a Time 233
- Chapter 3 Storage Arrays 3-35 235
- Chapter 3 Storage Arrays 3-37 237
- Chapter 3 Storage Arrays 3-39 239
- Chapter 3 Storage Arrays 3-41 241
- ■ Yes - Go to step 14 242
- Chapter 3 Storage Arrays 3-43 243
- Enterprise Management Window 245
- Array Management Window 245
- Device Tree 247
- Device Table 248
- Chapter 3 Storage Arrays 3-49 249
- Array Management Window Tabs 250
- Array Management Window Menus 252
- Chapter 3 Storage Arrays 3-53 253
- Toolbar Button Description 254
- Menu Description 254
- 3.3.6.4 Protecting Your Data 255
- 3.3.6.5 Software Redundancy 255
- Volume Copy 256
- Remote Volume Mirroring 256
- Snapshot Volumes 256
- Chapter 3 Storage Arrays 3-57 257
- RAID Level Configurations 258
- 3.3.6.7 Hardware Redundancy 260
- Hot Spare Drives 261
- Background Media Scan 261
- Channel Protection 262
- 3.3.6.9 Password Protection 263
- Volume Groups 265
- 3.3.6.12 Standard Volumes 266
- Chapter 3 Storage Arrays 3-67 267
- 3.3.6.13 Mappings View 268
- Mappings View Tab 269
- Volume-to-LUN Terminology 269
- Chapter 3 Storage Arrays 3-73 273
- 3.3.6.15 Heterogeneous Hosts 274
- Heterogeneous Hosts Example 275
- Chapter 3 Storage Arrays 3-77 277
- Data Replication 281
- Chapter 3 Storage Arrays 3-83 283
- Storage Array Health 284
- Storage Array Status Icons 285
- Event Monitor 286
- Event Monitor Configuration 287
- Event Monitor Example 288
- Chapter 3 Storage Arrays 3-89 289
- Problem Notification 290
- Chapter 3 Storage Arrays 3-91 291
- Recovery Guru Window Example 293
- Chapter 3 Storage Arrays 3-95 295
- 1. Start the SMclient 296
- Chapter 3 Storage Arrays 3-97 297
- 3.5 Updating ESM Firmware 299
- StorEdge File Replicator 301
- Standard Terms 302
- 4.1.1 Real-time Mirroring 303
- Write ordering on the Mirror 305
- 4.1.4 Mirroring Variations 307
- 4.1.4.2 One-to-Many Mirroring 308
- 4.2 Operational State 309
- 4.2.1 Mirror Creation 310
- 4.2.2 Mirror Replication 311
- 4.2.3 Mirror Sequencing 312
- Clustering 315
- Checkpoints/Snapshots 317
- 6.1.2 Checkpoint Lifecycle 319
- 6.1.2.2 Active Checkpoint 320
- 6.1.2.4 Checkpoint Deletion 325
- After Deleting ckpti+1 326
- 6.1.2.5 Checkpoint Scheduling 327
- Accessing Checkpointed Data 328
- Accessing .chkpnt in UNIX 329
- Compatibility Issues 330
- 6.1.4 StorEdge cp Command 333
- 7.1 Tools and Supplies Needed 337
- Removing the Cover 339
- 7.6 NAS Head FRU Replacement 340
- Procedures 340
- 7.6.1 Opening the Front Bezel 341
- 7.6.2 Memory 342
- 7.6.3 Power Supply Unit 343
- Replacing the Power Supply 344
- 7.6.4 Fan Module 345
- Removing the Fan Module 346
- 7.6.6 Gigabit Ethernet Card 349
- 7.6.9 LCD Display Module 353
- 7.6.10 Flash Disk Module 354
- The Flash Disk 356
- Flash Disk 356
- 7.6.11 System FRU (Super FRU) 358
- 7.7.1 Replacing a Controller 359
- 7.7.1.2 Procedure 360
- ■ Yes - Go to step 12 362
- 7.7.2.1 Tools and Equipment 365
- 7.7.2.2 Procedure 366
- ■ Yes - Go to step 18 371
- ■ No - Go to step 21 371
- 7.7.3 Replacing a Drive 372
- ■ Yes - Go to step 3 373
- Replacing a Drive 374
- 7.7.4 Replacing a Fan 375
- Replacing a Fan 376
- 7.7.5.1 Tools and Equipment 377
- 7.7.5.2 Procedure 377
- Replacing a Power Supply 379
- 7.7.6.1 Tools and Equipment 380
- 7.7.6.2 Procedure 380
- Replacing an SFP Transceiver 381
- ■ No - Go to step 18 382
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